10-YEAR WARRANTY
ONLINE PARTS STORE
MADE IN BRITAIN
FAQs
Are Eco-Trailer members of the NTTA?
Yes. Eco-Trailer is a member of the National Trailer & Towing Association.
Are Eco-Trailer trailers built in the UK?
Yes. All Eco-Trailer enclosed trailers are designed, engineered, and built in-house at our Teesside facility.
Are Eco-Trailer trailers built to order?
Most trailers are built to order, though selected models and specifications may be available from stock.
Are Eco-Trailer trailers suitable for electric or hybrid vehicles?
Yes, provided the vehicle has sufficient towing capacity and range considerations are understood.
Are Eco-Trailer trailers suitable for professional daily use?
Yes. Our trailers are engineered for real-world use, including frequent loading, long-distance towing, and commercial operation.
Are electrical upgrades factory-fitted or DIY?
Both options are available depending on the upgrade.
Are running gear components covered separately?
Yes. Knott, AL-KO, and ProDynamics components are covered under their respective warranties.
Are spare parts readily available?
Yes.
Are winches available?
Yes, winches are available on selected models.
Are wiring looms sealed and weatherproof?
Yes.
Are your trailers suitable for frequent long-distance use?
Yes.
Are your trailers suitable for motorsport, trade, and car transport businesses?
Yes. Eco-Trailer supplies customers across motorsport, vehicle transport, dealerships, collectors, and trade businesses.
Are your trailers suitable for vehicle transport businesses?
Yes.
Can businesses reclaim VAT?
Yes, subject to HMRC rules.
Can I add batteries, solar panels, or cameras?
Yes, subject to model and specification.
Can I add options after delivery?
Yes. Many accessories and upgrades can be added later, either DIY or via our parts shop.
Can I buy accessories after delivery?
Yes.
Can I collect my trailer from the factory?
Yes, collection can be arranged.
Can I use a pressure washer?
Yes, with care. Avoid seals, joints, and electrical components.
Can I use traffic film remover (TFR)?
No. TFR removes protective wax layers and can damage the finish.
Can I view a trailer before ordering?
Yes. Viewings can be arranged by appointment. Please contact our team to discuss availability.
Can I visit your factory?
Factory visits can be arranged by appointment. Please contact us in advance.
Can interiors be configured as mobile workspaces?
Yes, particularly on ApexPro.
Can my trailer be upgraded in the future?
Yes. Many models are designed to accept future upgrades and modular features.
Can running gear be upgraded in the future?
In many cases, yes.
Can the trailer be branded or liveried?
Can you advise on the best specification for my use?
Yes. Our team will help you choose a specification that genuinely suits your needs.
Can you deliver to my home or business?
Yes.
Do I need to register my trailer to tow abroad?
Yes. Trailer registration is required for both private and business use when towing in Europe.
Do you accept part exchange?
Do you deliver overseas?
Yes. Export delivery can be arranged.
Do you have trailers available from stock?
Yes, selected trailers may be available from stock.
Do you offer delivery?
Yes. We offer a personal delivery service to your door or agreed location.
Do you offer finance?
Yes. Finance options are available.
Do you offer setup or handover videos?
Yes.
Do you provide loading guides?
Yes.
Do you sell spare parts?
Yes.
Do you support fleet or multi-trailer orders?
Yes.
Do you support older Eco-Trailer models?
Yes, wherever possible.
How do I couple my trailer to the towing vehicle?
Lower the coupling onto the towball until fully engaged, confirm the indicator shows locked, attach the breakaway cable correctly, connect electrics, and check lights.
How do I make a warranty claim?
Contact us by email or phone and we will guide you through the process.
How do I order parts?
Contact our team or visit the parts section of our website.
How often does my trailer need servicing?
Annually or every 10,000 miles, or more frequently for professional use.
How often should I wax the trailer?
At least once a year, ideally more often.
How should I clean my fibreglass body?
Use a pH-neutral wash and wax with high wax content.
How should I position the car inside the trailer & what should the nose weight be?
Position the vehicle so the trailer sits level when hitched and the correct nose weight is achieved.
How should I store my trailer long-term?
Store in a shaded, well-ventilated area where possible.
I have damaged my lights, can I buy replacements?
Yes. Replacement parts are available through our parts shop.
I have never towed a trailer like this before, how will this affect my driving?
Towing requires smoother acceleration, increased braking distances, and wider turning. Take time to familiarise yourself.
Is my towing vehicle suitable?
Your towing vehicle must have sufficient towing capacity, nose weight allowance, and correct licence entitlement. We are happy to help check suitability.
Is there a dedicated support section on the website?
Yes.
Should I use a caravan or trailer cover?
No. Covers can trap heat and moisture and may damage or deform the body.
Should I wax my trailer?
Yes. Waxing protects against UV damage and oxidation.
What are your typical lead times?
Lead times are typically 2–4 weeks, depending on model and specification.
What does the 10-year warranty cover?
The 10-year warranty covers the structural integrity of the chassis and composite body.
What electrical systems are fitted as standard?
All trailers are fitted with sealed, reliable wiring looms and compliant lighting.
What happens at handover?
We provide a friendly, unhurried handover to ensure you are confident using your trailer.
What happens if I sell my trailer?
Warranty terms may vary — please contact us for guidance.
What is Eco-Trailer ProDynamics?
Our in-house programme developing and refining axle, suspension, and coupling technology.
What is nose weight and why does it matter?
Nose weight affects towing stability. Typically aim for 5–7% of the trailer’s gross weight, without exceeding limits.
What is not covered under warranty?
Wear items and damage caused by misuse, impact, or lack of maintenance are not covered.
What is the correct procedure for loading and unloading the trailer?
Load slowly on level ground, ensure ramps are secure, position the vehicle correctly, apply handbrake, and secure using approved restraints.
What is the difference between Knott, AL-KO, and ProDynamics?
Each offers different strengths; ProDynamics focuses on integration and performance refinement.
What is the difference between Velocity iQ Lite, Velocity EVO, Eco-Shuttle, and ApexPro?
Velocity iQ Lite is a simplified, off-the-shelf enclosed trailer offering excellent value. Velocity EVO is our latest-generation enclosed trailer with upgraded chassis, running gear, and premium features. Eco-Shuttle is a compact, lightweight enclosed trailer designed for smaller vehicles. ApexPro is our flagship professional-grade transporter, designed for frequent, day-to-day use with maximum access, space, and modular capability.
What is the new BPW iSC / Knott stabilising coupling?
Stabilising couplings reduce snaking and improve towing stability, particularly at speed or under load.
What is Type Approval, and can I use my trailer abroad?
All Eco-Trailer trailers are type approved and legal for road use in the UK and EU.
What licence do I need to tow an enclosed trailer?
Licence requirements depend on vehicle and trailer weights. Please check DVLA guidance or ask our team for advice.
What modular storage options are available?
Modular storage and interior features are available on selected models, particularly ApexPro.
What options can be factory-fitted?
Factory-fit options vary by model and may include access doors, winches, electrical upgrades, and interior features.
What running gear do you use?
Depending on model, we use Knott, AL-KO, and Eco-Trailer ProDynamics components.
What should I do if the body is damaged?
Temporarily seal the area and arrange a proper gelcoat repair as soon as possible.
What should I use to secure the vehicle inside the trailer?
Use proper wheel straps or restraints designed for vehicle transport. Avoid chassis or suspension tie-downs unless specified.
What should the tyre pressures be?
Tyre pressures depend on trailer load and tyre specification. Always refer to the manufacturer guidance supplied with the trailer.
What towing capacity do I need?
Your vehicle must be rated to tow the trailer’s maximum authorised mass (MAM). Always check manufacturer limits.
When is payment required?
Payment terms will be confirmed at order.
Where can I find maintenance advice?
In our Support and FAQ sections.
Where can I find towing tutorials?
In the Support section of our website.
Which Eco-Trailer model is right for my vehicle?
This depends on your vehicle size, weight, towing capacity, and intended use. Our team is happy to advise to ensure the trailer is correctly matched to both your vehicle and towing vehicle.
Which upgrades are DIY-fit only?
Some accessories and upgrades are supplied as DIY-fit items to keep costs down, particularly on Lite models.
Who do I contact if something goes wrong?
Contact Eco-Trailer directly — you’ll speak to the people who built your trailer.